投诉书柜迟送且受损Late and damaged bookcase delivery

Dear Sir or Madam, I am writing to complain about a bookcase I ordered from your website, which arrived both late and damaged. I placed the order, number 48213, on 2 September and paid an additional £15 for express delivery, as the confirmation email promised that it would reach me within three working days. I chose this option because I needed the bookcase for a new flat. Unfortunately, the item was not delivered until 16 September, almost two weeks later, and I had to take two days off work waiting for drivers who never came. When the package finally arrived, the box was torn, one of the side panels was cracked and several screws were missing, so the bookcase cannot be assembled safely. I would therefore like you to collect the damaged item and send a complete replacement within the next seven days. I would also appreciate a refund of the express delivery charge, since that service was not provided. I look forward to your prompt reply. Yours faithfully, Daniel Okafor