投诉受损书架Complaint about a damaged bookshelf

Dear Sir or Madam, I am writing to complain about a bookshelf I ordered from your website on 12 March (order number 48215), which arrived damaged. The bookshelf is the white five-shelf model, and it was delivered on 18 March. I paid an additional fee for delivery to my door, as I live on the third floor and could not carry it up myself. Unfortunately, when I opened the box, I found that two of the shelves were cracked and one of the side panels had a large scratch along its full length. As a result, the bookshelf cannot be assembled safely. I have kept all the parts and the original packaging, and I have taken photographs of the damage. I would therefore be grateful if you could arrange for a replacement to be delivered as soon as possible and collect the damaged item at the same time. If a replacement is not available, I would like a full refund, including the delivery fee. I look forward to hearing from you. Yours faithfully, Daniel Novak