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网购订单折扣问题Discount on an online order

Task 1 · General Training投诉/问题处理工作与经济181 词AI 估评 8.5 分
AI 估评 8.5 分查看四维评分详情

四个维度等权计分,均值 8.25,按半分档展示。AI 估评供学习参考。

任务完成度 TA9 / 9

商品和订单方式、折扣差额、广告来源及退款请求全部明确,说明保留商品的意愿并给出备用方案,投诉语气得体。

档位依据:任务要求充分、具体且相关满足,符合9档。

查看评分证据
  • I was charged the full price.

    未获折扣清楚。

  • I saw the reduced price offer in our local newspaper

    广告来源明确。

  • refunded to my credit card

    处理方式具体。

改进建议

  • 保持准确指出折扣比例及退款渠道。

连贯与衔接 CC8 / 9

购买、发现差额、广告依据和解决要求顺序清楚,it回指稳定;电话报卡过程略冗长,主要问题出现较晚。

档位依据:逻辑清晰达到8档;9档可更直接引出折扣纠纷。

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  • I read my credit card number to the sales person on the other end of the line.

    细节可压缩。

  • If this is not possible

    自然承接退款请求并提出备选方案。

改进建议

  • 开头直接说明未获折扣,精简电话付款过程。

词汇资源 LR8 / 9

range、reduction、credit card statement和refunded准确,表达正式流畅;item和price重复较多。

档位依据:资源广泛准确支持8档;9档可减少重复并提高精练度。

查看评分证据
  • my credit card statement arrived

    账单语境准确。

  • obtain it for a cheaper price in other stores

    含义清楚,但可更简洁自然。

改进建议

  • 用buy it for less简洁表达其他商店价格更低。

语法范围与准确性 GRA8 / 9

被动、关系从句、时间及条件结构组合准确,复杂句控制稳定;较多句子串联多层内容,精练度稍弱。

档位依据:多数句子无误且结构灵活,符合8档;9档全篇控制可更轻巧。

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  • in which your company had taken a full page advertisement

    介词关系结构清楚。

  • I am very satisfied with the camera itself, and do not wish to return it, but

    并列转折准确,句子层次较多。

改进建议

  • 将购买程序和折扣争议分开表达,避免句内累积过多并列。

评分日期:2026-10-23 · 评分规则:IELTS 写作公开评分标准(2023 年 5 月版)

作文题目

页面称取自实考题;题源身份未独立确认

You recently ordered an item that was advertised as having a discount from the normal price, but you have found that when you paid, you did not get the discount. Write to the company. In your letter Explain that you did not get the discount Tell them where you saw the discount advertised Tell them what you would like them to do about the situation You do NOT need to write any addresses. Begin your letter as follows: Dear… Write at least 150 words.
Dear Sir/Madam, I am writing with some concern about an item I recently purchased from your company. It was a new digital camera from the Nokia range, model number SL452. The item was ordered using your telephone ordering system and I read my credit card number to the sales person on the other end of the line. I was persuaded to buy the item based on a 20% reduction that was advertised, but I was surprised to find that when my credit card statement arrived, I was charged the full price. I saw the reduced price offer in our local newspaper, in which your company had taken a full page advertisement with all items on the page discounted. I am very satisfied with the camera itself, and do not wish to return it, but I would like the advertised 20% of the cost of the item refunded to my credit card. If this is not possible, then I would regretfully send the item back as I can obtain it for a cheaper price in other stores. Regards, R G Peterson
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